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### Viewing cable 05QUEBEC32, AIR TRANSAT INCIDENT: TALE OF A JOB WELL DONE

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Reference ID | Created | Released | Classification | Origin
--- | --- | --- | --- | ---
05QUEBEC32 | 2005-03-10 14:02 | 2011-04-28 00:12 | UNCLASSIFIED | Consulate Quebec

`

    This record is a partial extract of the original cable. The full text of the original cable is not available.

` `

    UNCLAS QUEBEC 000032

    SIPDIS

    WHA/CAN FOR TERRY BREESE

    E.O. 12958: N/A
    TAGS: EAIR OPRC OIIP KPAO PREL CA CU
    SUBJECT: AIR TRANSAT INCIDENT:  TALE OF A JOB WELL DONE

    ¶1.  (SBU) SUMMARY.  Kudos to Embassy Ottawa's Bud Locklear,
    FAA's Krista Berquist, EB/TRA and PAO Montreal for quickly
    providing the information needed to correct false media reports
    in Quebec that U.S. authorities had refused emergency landing
    permission for a Canadian Airbus A-310 en route from Cuba to
    Quebec City.  Thanks to your efforts we were able to put to bed
    an untrue report, within twenty-four hours, feeding
    anti-American sentiment in Quebec.  We believe it is just this
    kind of "rapid reaction public diplomacy" that will help cooler
    heads prevail in the province of Quebec. End Summary

    ¶2. At approximately 10 a.m. on Monday, March 7, the consulate
    began receiving furious phone calls from the public regarding
    Air Transat flight 961 which purportedly was denied landing
    permission at Fort Lauderdale airport March 6.  That morning
    Quebec City's French-language daily "Le Soleil" ran a front page
    article indicating that the Canadian charter plane, carrying 261
    passengers and 9 crewmembers, had departed Varadero, Cuba, for
    Quebec City and reportedly experienced a mechanical failure
    after take-off.  Our callers told us that the aircraft headed
    back to Varadero because landing permission in the U.S. was
    refused because the flight originated in Cuba.

    ¶3.  Meanwhile, several dailies, radio and television were
    picking up the story, including interviews with angry passengers
    who told of the purported denial of landing permission. Local
    media representatives began calling to confirm this information.
     Consul General emailed PAO Alyson Grunder in Montreal and
    copied colleagues in Ottawa.  Within minutes Montreal had
    contacted the Charge at the ICAO Mission to get a read out and
    forwarded our original email to Embassy Ottawa's ECON section.
    By noon, Bud Locklear had reached the FAA and we had a
    preliminary statement.  FAA then proceeded to go through the air
    traffic tapes which established that the Air Transat pilot had
    not declared an emergency, but simply asked to divert to FLL.
    The pilot himself had made the decision to return to Cuba.  At 5
    p.m., FAA public affairs had performed an accident investigation
    and air traffic evaluation and was in touch with Canadian
    reporters.  By the 6 o'clock news, Radio-Canada and other
    television news stations reported the FAA had investigated the
    incident.  (Still, the Radio-Canada anchor voiced doubt about
    the FAA story.)   By 10 p.m. the negative speculation was
    dropped.  The next morning, March 8, Le Soleil carried the
    detailed FAA information front page and media attention moved to
    Air Transat's failure to adequately protect the lives of its
    passengers and its impact on its share price.  (Just last week,
    Air Transat's insurers agreed to pay C$7.65 M in damages to
    passengers on a 2001 flight that ran out of fuel and was forced
    to make an emergency landing in the Azores.)

    ¶4.  (SBU) COMMENT.  The refused permission story apparently
    originated in passenger reports that following a mechanical
    failure the pilot announced a landing in Ft Lauderdale.  After
    circling the city, the pilot subsequently announced the flight
    would instead return to Cuba because landing permission was
    refused.  The Quebec public's readiness to jump to negative
    conclusions about U.S. actions is unfortunate, but the speed
    with which we were able to turn public opinion around, by
    getting the facts out quickly, is at least important - if not a
    more important - lesson to be drawn.

`